COVID-19 Safety protocol: Last Updated 5 April 2022

This protocol has been designed to keep safe all who use the building. We ask you to abide by it so that everyone who uses the building is kept as safe as possible. Whilst we have taken measures to significantly reduce the risks of contracting/transmitting COVID-19 all parties enter into face-to-face sessions in the knowledge that the risks of infection, whilst reduced, are not eradicated.

We will continue to monitor government advice. We will need to react to fluctuations in local COVID-19 cases so may need to temporarily suspend face-to-face sessions at short notice.

Clients/supervisees: please email your therapist/supervisor prior to face-to-face sessions to confirm you have read and understand our policy. Thank you for your co-operation.

Face coverings

Face coverings will be mandatory for clients/patients/supervisees over the age of 11 unless exempt. We politely request that you wear a face covering on arrival and in shared spaces within the building. Removal once you are seated in your therapy room is at the discretion of both associate and client. This will inevitably depend on the size of the room, how many people are in the room and whether additional ventilation can be provided.

Hygiene protocol: Associates and Clients

All associates working face-to-face with clients take responsibility for wiping the desk, door handles, light switches, signs, taps, bell push and any other surfaces they have come into contact with BEFORE and AFTER you start your block of sessions. Wipe front door handles on arrival and departure. Please provide your own pack of wipes and sanitiser so we reduce potential areas of contamination

Associates will open doors for clients (same protocol for individual and couples+) so clients do not need to touch anything and maintain social distancing measures whilst you do it: 

a) Clients will step back at least 2 metres from the door once they have rung the doorbell.

b) Associates will open the front door fully and step back to allow the client to cross the threshold safely, then wipe the bell push and door handles as door is closed.

c) The clinic door will already be open, and the client is to walk directly into the clinic (without touching anything) and sit in the client chair (associates: please let new clients know in advance which seat to use). Couch roll has been provided in each room and will be replaced following each face-to-face session at the discretion of both associate and client. (Associate, please fold used side in on itself and place in regular recycling bin.)

d) Clients are invited to bring their own hand sanitiser to use upon seating if they wish.

e) Associates will wait for the client to be seated, will then enter the room and also sit down, using their own hand sanitiser if desired

f) Associates, please ensure the tissue boxes have the next tissue ready to extract and do your best so that the client does not need to touch the tissue box. If they do need to touch it, please wipe after use along with other surfaces.

The rooms have been re-designed with COVID safety in mind. Please do not move the chairs closer together.

Signs of illness

Should associates or clients show any signs of colds, coughs, flu, sore throat, COVID-19, we ask that the session/s are moved online/phone for 7 days. Also, if either party have knowingly been in the presence of someone with symptoms or needing to isolate we ask that you revert to online/phone sessions for 7 days.

Each party holds an obligation to be aware of and report to the other, any factors which may occur which could increase the risk of infection/transmission during the face-to-face sessions.

Lateral Flow Tests

We invite all associates and visitors to the practice, where possible, to engage in regular lateral flow testing to ensure that face-to-face sessions bring as little risk of infection as possible.


We invite all associates and visitors to the practice, where possible, to engage in the vaccination process.


To ensure your safety we are accepting online payments only; no cash will be accepted at the practice.


Water jugs and glasses have been temporarily removed from the rooms. Associates and clients: Please bring your own water bottles/flasks.


Should associate or client use the toilet: After using the toilet and washing your hands: open the door, take a surface wipe and clean, in this order, light switch, the door handle, tap, toilet seat, toilet handle and place the wipe in the bin. Then use your elbow/foot to open the door far enough for you to get out. Leave the door open.

We thank you for helping us to keep everyone as safe as possible during these difficult times.