COVID-19 Safety protocol: Last Updated 7 March 2024

This COVID-19 safety protocol has been designed to keep safe all who use the building. We ask you to abide by it so that everyone who uses the building is kept as safe as possible. We have taken measures to significantly reduce the risks of contracting/transmitting COVID-19. However, all parties enter into face-to-face sessions in the knowledge that the risks of infection, whilst reduced, are not eradicated.

We will need to react to fluctuations in local COVID-19 cases so may need to temporarily suspend face-to-face sessions at short notice.

Face coverings

Face coverings are no longer required in shared spaces within the building. Use of masks once you are seated in your therapy room is at the discretion of both associate and client.

Hygiene protocol: Associates and Clients

All associates working face-to-face with clients take responsibility for wiping the desk, door handles, light switches, signs, taps, bell push and any other surfaces they have come into contact with BEFORE and AFTER you start your block of sessions. Wipe front door handles on arrival and departure.

Associates will open doors for clients (same protocol for individual and couples+) so clients do not need to touch anything and maintain social distancing measures whilst you do it: 

The rooms have been re-designed with COVID safety in mind. Please do not move the chairs closer together.

Signs of illness

Should associates or clients show any signs of colds, coughs, flu, sore throat, COVID-19, we ask that the session/s are moved online/phone for 7 days. Also, if either party have knowingly been in the presence of someone with symptoms we ask that you revert to online/phone sessions for 7 days.

Each party holds an obligation to be aware of and report to the other, any factors which may occur which could increase the risk of infection/transmission during the face-to-face sessions.

Lateral Flow Tests

We invite all associates and visitors to the practice, where possible, to engage in regular lateral flow testing to ensure that face-to-face sessions bring as little risk of infection as possible.


We invite all associates and visitors to the practice, where possible, to engage in the vaccination process.


To ensure your safety we are accepting online payments only; no cash will be accepted at the practice.


Water jugs and glasses have been temporarily removed from the rooms. Associates and clients: Please bring your own water bottles/flasks.

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